Warranty and Technical Support
All brands carry a Manufacturer’s Warranty Parts and Labour
Important information on Manufacturer’s Warranty terms and conditions
Warranty will be voided by the manufacturer if the system is not installed by a fully licensed and qualified trade’s person or not installed according to the manufacturer’s specifications. Under these circumstances any service repair costs will be the responsibility of the customer.
Airconditioning-Online can help guide you if a warranty issue arises. Firstly though the client needs to contact the manufacturer. The number for each manufacturer will be on the warranty form which came with the system purchased. When placing a warranty claim you will need to provide proof of purchase (your tax invoice).
Air Conditioner Manufacturer’s details
Daikin Australia
Technical support – Phone 1300 362 438
Monday to Friday from 8:00am – 5:00pm AEDT
Domestic Systems – 5 Year Warranty Parts and Labour
Commercial Systems – 12 | 36 Month Warranty Parts and Labour
Mitsubishi Electric
Technical Support – Phone 1300 651 808
Mon – Fri: 8:30am – 4:30pm (AEDT)
Air Conditioners up to 18kW – 5 Year Warranty Parts and Labour (residential)
Air Curtains – 12 Month Warranty Parts and Labour (residential)
Jet Towels – 36 Month Warranty Parts and Labour (residential)
Mitsubishi Heavy Industries
Warranty and Service Department – Phone 1300 139 197
SR Range – 5 Year Parts and Labour (residential)
Toshiba
Toshiba Service & Support – Phone 13 26 65 (option 2)
7 Year Parts and Labour (residential) – Wall Split Systems | Ducted Systems | Multi Systems
Fujitsu
Fujitsu General Assist – Phone 1300 364 484
5 Year Parts and Labour – Wall Split Systems | Ducted Systems | Multi Systems
SAMSUNG
Samsung Customer Service Contact Center – Phone 1300 362 603
Mon – Fri: 8am – 8pm AEDT
5 Years Manufacturer’s Warranty (Residential) – Wall Split Systems | Ducted Systems | Multi Systems
CARRIER
Carrier Service & Support – Phone 13 26 65 (option 2)
7 Years Manufacturer’s Warranty (Residential) – Wall Split Systems | Ducted Systems | Multi Systems
LG Air Conditioning
LG Support – Phone 1300 542 273
Monday to Sunday – 8am to 8pm (AEST)
5 Years Manufacturer’s Warranty (Residential) – Wall Split Systems | Ducted Systems | Multi Systems
Actron Air
Actron Air Technical Support – Phone 1800 119 229
Mon – Fri: 8am – 6pm AEST
5 Years Manufacturer’s Warranty (Residential) – Wall Split Systems | Ducted Systems | Multi Systems
Temperzone | Hitachi Air Conditioning
National Customer Care Center – Phone 1800 211 800
Warranty and Technical Support (8:00am ~ 4:30pm) Mon~Fri
5 Years Manufacturer’s Warranty (Residential)
Panasonic Air Conditioning
Customer Care Team – Phone 132 600
8.30am – 6.00pm. Mon to Fri
5 Years Manufacturer’s Warranty (Residential) – Wall Split Systems | Ducted Systems
Rinnai Air Conditioning
Service and Product Helpline Line – Phone 1300 555 545
Mon – Fri 8.00am to 5.00pm AEST
7 Years Manufacturer’s Warranty (Residential) – Wall Split Systems / Ducted Systems
2 Years Manufacturer’s Warranty (Residential) – Portable systems
Brivis
Service and Product Helpline Line – Phone 1300 555 545
Mon – Fri 8.00am to 5.00pm AEST
5 Years Manufacturer’s Warranty (Residential) – Ducted | Evaporative Coolers | Add on Cooling Systems | Gas Heaters
Braemar
Service and Warranty Enquiries 1300 650 644
5 Years Manufacturer’s Warranty (Residential) – Reverse Cycle Range (Ducted/Single Split/Multi Spli/VRF multi air conditioning)
2 Years Manufacturer’s Warranty (Commercial) – Reverse Cycle Range (Ducted/Single Split/Multi Spli/VRF multi air conditioning)
Haier
Customer Care team on 1300 729 948
Mon–Fri, 8am–9pm (AEST)
5 Years Manufacturer’s Warranty (Residential) – on products with less than 25kW system cooling capacity
2 Years Manufacturer’s Warranty (Residential) – on products with 25kW or more system cooling capacity, or a one-year warranty on all Chiller products.
TCL Air Conditioner
Customer Support – Phone 1300 738 149
Monday – Friday: 8:00am to 8:00pm (AEST)
Saturday – Sunday:9:00am to 6:00pm(AEST)
5 Years Manufacturer’s Warranty (Residential) – Wall Split Systems and Ducted Systems
TECO Air Conditioner
Customer Support – Phone 1300 660 037
7 Years Manufacturer’s Warranty (Residential) – Wall Split Systems and Ducted systems
5 Years Manufacturer’s Warranty (Residential) – Window Wall systems
2 Years Manufacturer’s Warranty (Residential) – Wall Split Systems and Ducted systems
Olimpia Splendid
2 Years Manufacturer’s Warranty (Residential) – Ceramic heaters
3 Years Manufacturer’s Warranty (Residential) – Dehumidifiers
1 Year Manufacturer’s Warranty (Residential) – Fan heaters
Gree Air Conditioning
6 years Manufacturer’s warranty (Residential) – Wall Split Systems / Ducted Systems / Multi Systems / Window Wall Systems
Common Exclusions
- Consumables: Items like batteries, air filters, and remote controls are not covered unless they were defective at the time of purchase.
- External Damage: Defects caused by fire, misuse, negligence, “Acts of God,” or corrosive atmospheric conditions.
- Improper Installation: Any faults arising from incorrect installation or the use of non-authorised accessories.
- Accessibility Costs: Additional labour or equipment costs (e.g., scaffolding, scissor lifts) required to access units in restricted or unsafe locations are not covered.
- Travel Fees: Transport or travel costs may apply if the product is located more than 20km from the nearest authorised service agent
*Manufacturer warranties may vary. For accurate and up-to-date details about coverage, terms, and duration, please contact the manufacturer directly.
FAQS
An air conditioner warranty is typically voided if the system is not installed by a licensed professional or if it is installed outside the manufacturer’s specifications. Incorrect installation, unauthorised repairs, or failure to meet compliance standards can all invalidate the warranty.
Yes. To maintain warranty validity, installation must be completed by a fully licensed and qualified tradesperson. DIY or unlicensed installations almost always void the manufacturer warranty.
You must contact the manufacturer directly to lodge a warranty claim, using the contact details provided in the warranty card (if available) or the accompanying documentation with your system. Alternatively, if no warranty card was issued, you can contact the manufacturer through its official website.
You will need:
- Proof of purchase (tax invoice or receipt)
- Warranty documentation
Airconditioning-Online can guide and support you, but the manufacturer is responsible for approving and processing warranty claims.
If your warranty is void, you will be responsible for all repair and service costs, including parts and labour.
To keep your warranty valid:
- Use a licensed installer
- Follow all manufacturer guidelines
- Keep your documentation safe
- Perform regular maintenance servicing
